Frequently Asked Questions
Everything you need to know about shopping with BEC + BRIDGE.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 14 days of delivery for a refund, provided the garment is in its original condition with all tags attached.
How long does domestic and international shipping take?
Domestic orders within Australia are typically delivered within 1-3 business days via Express Post. International shipping times vary by location but generally take 3-7 business days.
Can I return an item purchased during a sale?
Items purchased during a promotional sale period are eligible for a store credit only, unless deemed faulty. Final sale items cannot be returned or exchanged.
How do I know which size to choose?
We provide a comprehensive size guide on each product page. Our designs typically follow standard Australian sizing, but please refer to specific garment measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.
How should I care for my BEC + BRIDGE silk garments?
To maintain the quality of our silk pieces, we recommend a cold hand wash with mild detergent or professional dry cleaning. Avoid direct sunlight when drying.